Refund Policy

1. Eligibility for Refund:

• Technical Issues: You may be eligible for a refund if you encounter technical issues that prevent you from accessing or using the service for an extended period.
• Cancellation within Trial Period: If you cancel your subscription within the trial period, you are eligible for a full refund.
• Dissatisfaction with Service: If you are unsatisfied with the service and provide valid reasons for your dissatisfaction, you may be eligible for a refund. Valid reasons include service quality, functionality, or content-related issues.

2. Refund Process:

• Request Submission: To request a refund, please contact our customer support team through [contact details]. Include your name, email address associated with the account, the reason for the refund request, and any supporting documentation.
• Review Process: Our team will review your request and may contact you for further information or clarification. This process may take up to [X] business days.
• Refund Approval/Denial: If your refund request is approved, you will receive a confirmation email, and the refund will be processed within [X] business days. If your request is denied, you will be provided with a detailed explanation.

3. Conditions for Refund:

• Cancellation Period: Refunds will only be considered within [X] days of the subscription start date.
• Usage Verification: If you are requesting a refund due to technical issues, we may require evidence of the issue, such as screenshots or error logs.
• No Violation of Terms: Refunds will not be granted if there is evidence of a violation of our terms of service or if you have engaged in any fraudulent activity.

4. Non-Refundable Items:

• Late or Partial Refunds: Refunds will not be granted for requests submitted after the stipulated time frame or for partial use of the subscription period.
• Additional Services: Any additional services, such as premium content purchases, are non-refundable.

5. Contact Information:

For refund inquiries or assistance, please contact us at [contact details].

6. Changes to this Policy:

We reserve the right to modify or amend this refund policy at any time. Any changes will be communicated to you via email or through a notice on our website.